Responsible Gambling

Cool-off, Temporary and Indefinite Self-Exclusion

Cool-off and temporary self-exclusion periods

PartyPoker customers can take a break from gaming at any time. These breaks can go from a day (cool-off) to 90 days (temporary self-exclusion). Once the cool-off/temporary self-exclusion period expires, the account will reopen automatically.

Indefinite self-exclusion

Indefinite self-exclusion involves a joint commitment from the customer and us. We will take reasonable steps to prevent the customer from re-opening their account or opening new accounts. However, during the period of indefinite self- exclusion, the customer must not attempt to re-open their account or try to open new accounts.

Indefinite self-exclusion periods have a minimum duration of 12 months. The maximum length of the self-exclusion can be indefinite. Once under indefinite self-exclusion, the account cannot be reopened. After the minimum period is over, we may review the option to allow to use our services again via registering a new account.

Please note that during a cool-off or self-exclusion period (temporary or indefinite), customers will not be able to deposit funds or play. Also, they will be excluded from targeted commercial communication.

To set up a cool-off or a temporary self-exclusion period, or to self-exclude indefinitely, please click here.

Please note that you can also set a time-out or self-exclude from online gambling with all gambling operators in Denmark via ROFUS here.

Parental control software like Cybersitter and NetNanny can also be used to block access to gambling sites.

This page was last reviewed and updated:  August 2020